Account, export and deletion

The Account tab is about your data and your login: taking it with you, changing it, and removing it. There are three cards, and they do exactly what they say.

Downloading your data

Under Gegevens exporteren sits Download mijn gegevens. That produces a JSON file with everything we store about you.

Encrypted secrets appear only as data about the key — which provider, when it was added — never as plain text. An export that shipped your keys readable would turn the file into a risk instead of a right.

The export satisfies GDPR article 15 (access) and 20 (portability).

Changing your password and e-mail address

Under Wachtwoord en aanmelden you see the e-mail address you sign in with.

• Change your password: enter your current password, then the new one twice (at least 8 characters), and press Wachtwoord opslaan.
• No password yet, or forgot it? Press Nog geen wachtwoord, of vergeten? Stuur me een link. The link in your mail lets you set one.
• Change your e-mail address: enter the new address and press Bevestigingslink sturen. Your address only changes once you click the link in your mail. Until then you sign in with the old one.

If you can no longer reach your e-mail, that card carries the address to contact. We then check together that it is you.

Deleting your account

1. Go to Settings and then the Account tab.
2. Under Reden (optioneel) say why you are leaving. You may skip it.
3. Type DELETE into the confirmation field. The button only works when that is exactly what it says.
4. Press Verwijder mijn account over 30 dagen.

The thirty days in between

A deletion request starts a thirty-day window. During it, this page shows when the deletion is scheduled, with an Annuleer verzoek button below it.

Note

Deletion is per account. If you have balance left, this is the moment to take that into account — the deletion does not wait until your balance runs out.